Customer Service Specialist Role – at Asahi Kasei, Apply Now!
Asahi Kasei India Pvt. Ltd., a subsidiary of the renowned Japanese technology leader Asahi Kasei, is hiring a Customer Service Specialist for its Healthcare Material Division in Mumbai. This unique role blends pharmaceutical regulatory knowledge with customer-facing responsibilities in the excipients domain. Be the vital connection between Indian clients and global teams—making a real impact in the pharmaceutical space while experiencing a cross-cultural work environment rooted in Japanese excellence.
Role Description
This is a customer service role engaged in the pharmaceutical market. There is a strong expectation to collaborate with customers in India and internal teams in Japan. A successful candidate will be the first contact responsible for receiving requests primarily pertaining to regulatory affairs and specialty excipients from customers/partners in India (potentially from other regions as well).
Your Mission:
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Handling regulatory requests (documentations/queries) from customers, being the first contact to the customers and QA team in Japan
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Supporting maintenance of regulatory documentation issued by headquarters
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Coordinating technical agreements and audits upon requests from customers as Customer Service Specialist
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Any additional items related to the above tasks and GM HCM division instructions
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Occasionally, a trip to Japan might occur for a training purpose
Qualifications
Education and Experience Required:
- Master’s degree or higher in pharmacy, chemistry, or related field
- Experience as regulatory affairs and/or customer service representative in the pharmaceutical field for one year or more
Suitable Skills for Customer Service Specialist Role:
- Knowledge of regulatory affairs in the pharmaceutical industry (knowledge for nutraceutical industry is a plus)
- Good English communicator (Japanese language is a big plus)
- Relentless enthusiasm for achieving high customer satisfaction on regulatory support for customers
- A highly motivated, team player mentality
- Cross-cultural communication skills
- Interest in Japanese culture
Keywords: Customer Service Specialist, Excipients, Pharmaceutical Industry, Asahi Kasei, Regulatory Affairs, Pharmaceutical Field, Japan, Customer Satisfaction, Cultural Communication, Japanese Culture
