Fortrea Pharma Jobs as Medical Contact Center Assistant
About the Company:
Fortrea is a renowned pharmaceutical company dedicated to providing high-quality healthcare solutions. We strive to respond promptly to medical inquiries, product quality complaints, and general queries to ensure the well-being of our patients.
Job Posting: Medical Contact Center Assistant I
Locations: Pune
Time Type: Full Time
Posted on: Posted Today
End Date: April 4, 2025
Job Requisition ID: 25290
Summary of Responsibilities:
- To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
- Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
- Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
- All other duties as needed or assigned.
Qualifications (Minimum Required):
- Non-degree + 3-4 years relevant experience** (or 1 yr. safety experience)
- Associate degree + 2-3 years relevant experience** (or 1 yr. safety experience)
- BS/BA
- MA/MS/PharmD
- Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area
Experience (Minimum Required):
- Good written and verbal communication skills
- Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines
- Technical proficiency with Microsoft Office suite applications
- High degree of accuracy with attention to detail
- Functions as a team player
- Ability to work independently with moderate supervision
Preferred Qualifications Include:
- Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry
Physical Demands/Work Environment:
Office Environment or Remote
Keywords: Medical Contact Center Assistant, Fortrea, Pharmaceutical Company, Healthcare, Regulatory Requirements, Pharmacovigilance, ICH GCP Guidelines, Fortrea Pharma jobs
