WATERS Corporation Chemistry Field Service Engineer Job – Apply Now
Are you a skilled and customer-focused engineer with a background in Chemistry, Biology, Engineering, or a related scientific field? Waters Corporation, the world’s leading specialty measurement company committed to inclusion and diversity, seeks a Field Service Engineer I to support our growing business across India. If you have experience with scientific instrumentation and a passion for ensuring customer success, apply now to join our innovative team!
Overview
Waters, the world’s leading specialty measurement company that cares about inclusion and diversity, is seeking a Field Service Engineer to support the successful growth of our businesses across India. Waters delivers benefits through innovation and people, enabling customer success in the life, materials, and food sciences.
Responsibilities
As a Field Service Engineer I at Waters, you will be responsible for:
- Installation, performance maintenance, troubleshooting, and support of Waters’ comprehensive product suite, including LC, LC/MS, HPLC/UPLC, SFC, and Informatics systems.
- Establishing and maintaining effective, positive relationships with both external and internal customers, ensuring their ongoing success with our products.
- Effectively managing customer expectations regarding service timelines and providing clear follow-up plans to keep them informed.
- Delivering comprehensive system-level training to customers at their sites, empowering them to utilize our instruments effectively.
- Collaborating with the Sales team to identify potential future business development opportunities within your territory.
Qualifications
To be successful in this role, you should possess the following:
- Education: A Bachelor’s or Master’s Degree in Chemistry, Biology, Engineering, or another relevant science-related field is highly desired.
- Experience: A minimum of 3 years of practical experience in the installation, maintenance, troubleshooting, support, or end-user utilization of sophisticated scientific instrumentation.
- Skills:
- A strong customer-centric approach with a genuine dedication to exceeding customer expectations.
- Effective time management skills to prioritize tasks and manage your schedule efficiently.
- Excellent verbal and written communication skills to interact professionally with customers and colleagues.
- A strong analytical mindset with a proactive drive to identify and resolve technical issues effectively.
Travel
This is a field-based position that requires travel within your designated territory across India. You may also have occasional opportunities to travel internationally for various company activities.
Company Description
Waters Corporation (NYSE: WAT) has pioneered chromatography, mass spectrometry, and thermal analysis innovations for over 60 years, serving the life, materials, and food sciences industries. With a global team of approximately 8,000 employees, Waters operates in 35 countries, and our products are available in more than 100 countries worldwide. We are committed to innovation and empowering our customers’ success.
Keywords: Field Service Engineer, Waters Corporation, Job Posting, Science-related field, Customer Success
