Field Service Engineer II – Waters Corporation, Apply Now!
Are you passionate about scientific instrumentation and customer success? Waters Corporation is seeking a Field Service Engineer II to join our team and provide exceptional service across our product suite, including LC, LC/MS, HPLC/UPLC, and more. This role offers the flexibility to work in the field while establishing strong relationships with customers, ensuring compliance, and identifying business growth opportunities. If you’re ready to take your career to the next level with a global leader in analytical technology, this is your chance!
Responsibilities:
- Installation, performance maintenance, troubleshoot and support Waters’ product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver system level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers’ application demands
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualifications
- Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
- 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Ability to perform effective system level troubleshooting
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Skills:
- Must possess a strong customer focus
- Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
- Personal sense of integrity
- Effective time management skills
- System level approach to problem solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills
Keywords: Field Service Engineer, Waters Corporation, Installation, Maintenance, Troubleshoot, Support, Customer Success, Scientific Instrumentation, Quality System, Health & Safety.
