Eversana Pharma Medical Information Specialist Job, Apply Online
Medical Information Specialist
Pune/Pimpri-Chinchwad Area
Job Description
THE POSITION:
Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence-based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers.
Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position delivers industry-leading services, which include Contact Center staffing for responding to product information requests, identifying and handling adverse events and/or product quality issues, and medical writing as needed to generate written responses for use in response to medical questions received.
This position requires clinical and therapeutic knowledge, critical and analytical thinking, and a customer/patient-centric approach. Medical Information Specialists typically support multiple pharmaceutical clients, multiple products, and multiple therapeutic areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
- Responding to medical information inquiries from physicians, pharmacists, nurses, and other healthcare professionals, consumers, and payers.
- Utilizing medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries.
- Utilizing writing skills for adverse event and product complaint narrative during intake, as well as medical inquiry custom responses.
- Handling requests across multiple channels and platforms (phone, email, CRM, chat, etc.).
- Identifying adverse events and product complaints during interactions with customers. Performing intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures.
- Having knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology.
- Making accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected.
- Coordinating processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
- Maintaining product, therapeutic area, and client-specific requirements knowledge.
- Ensuring good documentation, high quality, and excellent customer service.
- Demonstrating a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Performing all other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill, and/or abilities required.
- Experience and/or Training: Excellent documentation skills, excellent verbal and written communication skills, and strong clinical background.
- Must speak, read, and write in English fluently.
Qualifications
- Education: Pharm.D, Master of Science (MSc), B.Pharm, M.Pharm, or any other Life Sciences degree.
- Experience and/or Training: Excellent documentation skills, excellent verbal and written communication skills, and strong clinical background.
- Must speak, read, and write in English fluently.
Link to Original Notification to apply: APPLY ONLINE HERE
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