Merck Chemistry Quality Specialist Job Opening – Apply Online
Specialist – Quality Services
Job Id 282720, Bangalore, Karnataka, India
Job Type: Full-time
Title: Specialist – Quality Services
Location: Bangalore – Electronic City
Description
Responsibilities: Customer Inquiry and Knowledge Services:
A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works, and plays through next-generation advancements in healthcare, life science, and performance materials. For more than 350 years and across the world, we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
Your Role:
As part of a global team, you will be the second-level contact to support our commercial organizations/customer-facing functions with quality & regulatory knowledge for our global Life Science product portfolio.
What You Do:
- Assist and advise our customers on quality and regulatory topics such as providing consultative services and documentation support.
- Interact with various internal functions (e.g., Quality, Regulatory, Business) to come up with resolutions to address customers’ Quality (Q) & Regulatory (R) related inquiries.
- Act as the interface between customers and our internal functions, offering advice to customers and internal stakeholders, explaining complex topics to non-experts, and supporting the development of market-leading solutions.
- Create and improve digital solutions and workflows to achieve better customer satisfaction.
- Act as a Subject Matter Expert for a specific product portfolio and/or Quality/Regulatory topic, driving continuous improvements and implementing digital workflows to enhance service level support.
Who You Are:
- Master’s Degree in Life Sciences, Chemistry, Biology, or equivalent.
- Minimum 4 years of professional working experience in a customer service-oriented environment in Life Science, Biotechnology, or a related industry.
- A good understanding of quality & regulatory guidelines is a plus, especially for pharmaceutical raw materials (e.g., Excipient & API).
- Digital savvy with proficiency in using digital tools essential for daily work.
- Proficiency in relevant software applications such as SFDC, SAP & Microsoft 365.
- Advocate for customers by supporting them when necessary and collaborating with stakeholders to resolve challenges.
- Excellent interpersonal skills; collaborative and customer-centric.
- Highly motivated, analytical, and meticulous, with the ability to prioritize tasks effectively.
- Reliable, able to work independently, and as a team player.
- Global mindset and willing to attend global calls outside office hours (e.g., night calls).
- APAC regional exposure experience is an added advantage.
Link to apply: APPLY ONLINE HERE
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