Waters Hiring Chemistry Specialist – Candidates Apply Online
Waters hiring chemistry candidates for the post of Expert Center Specialist. Chemistry job opening 2022. Chemistry job. BSc Chemistry job opening 2022. Chemistry specialist job opening 2022. Specialist job. Candidates with a minimum degree level in chemistry may apply for the job opening at waters. Check out all the details on the same below:
Job Title: Expert Center Specialist
System ID 16355 Company Name Waters Division
Category Field Service
Job Locations IN-KA-Bangalore Employment
Type Regular Full-Time Job
Location: Country (Full Name) India
Eligibility Criteria:
- Education to a minimum of Degree level in Chemistry/Biochemistry/Electronics
Experience with U/HPLC & MS instrumentation and Laboratory Data Systems (3 years)
Knowledge of HPLC & MS qualification procedures
- Good communication skills both written and verbal, and enjoy personal interaction and relationship building
- Calm under pressure and the ability to prioritize workload
- Impeccable customer skills with a high level of attentiveness and empathy
- Highly organized with good time management skills and a can-do attitude
- Strong problem-solving skills and the ability to think innovatively and outside the box
- An ability to negotiate both internally and externally with various stakeholders, including customers
- An accomplished Team Player, who enjoys working closely with diverse personalities and cross-functional groups across a variety of cultures
- Desire to expand knowledge, learn, grow and develop in a fast-moving business environment
- An early adopter and someone who embraces and advocates new technologies
- Willingness to travel up to 25% of the time.
Job Responsibilties:
- An Expert Centre Specialist or ECS will act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face; they embody the Waters corporate identity in appearance, demeanor, values and ethics. Expert Centre specialists are key organizational people who help our customers in resolving any issues as quickly and efficiently as possible.
- They have a strong positive influence on our internal and external customers and provide an exceptional customer experience to them at every touch point. Specifically, to our external customers, they deliver fast solutions even to complicated problems and in many cases with their strong ability and capabilities without dispatching an engineer to site. Internally the role has a knowledge-sharing scope to influence and motivate teams of engineers in delivering world-class service to our customers.
- Field-based support teams will revert to our Expert Centre colleagues in difficult Technical situations (product escalations) who in turn will liaise with multiple stakeholders within the Waters organization to ensure customer and staff success. The
- Expert Centre function and its’ people’s goal is to ensure excellent service standards, respond efficiently to direct and indirect customer inquiries and maintain the highest levels of customer relationships and satisfaction leading to an overall differentiated Customer Experience.
The main responsibilities include:
- Manage incoming Web Requests for technical queries.
- Manage the customer journey from the logging of a corrective call to successful completion, setting expectations and delivering an exceptional customer experience throughout
- Work in partnership with Waters field service engineers and Waters support teams to quickly resolve customer issues and maximize customer satisfaction.
- Quick and effective resolution of customers queries resolving the maximum possible number of customer issues remotely.
- Actively participate in Waters Internal Escalation calls and meetings, keeping customers well informed of progress.
- Utilize, promote and contribute to Waters tools, such a Waters Knowledge Base and ‘How to Video’s’.
- Provide customers with high quality technical advice and direction, working closely and acting as a point person with Waters Global Service Support [GSS].
- Practice commercial awareness to position billable and plan solutions to our customer to drive their success.
- Carry out site work such as PM visits installations, support and product training sessions to maintain Skill Sets.
- Maintain Customer call tracking database in accordance with Company Policy.
- Drive internal and Customer KPI’s to best in class standard.
- Approximately 80% of the time on Expert Centre activities and 20% on customer sites delivering services.
Apply Online
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