Wipro Freshers B Pharma Associate Vacancy – Apply Online

Wipro Freshers B Pharma Associate Vacancy – Apply Online

Wipro is hiring candidates with master’s and bachelor’s degrees in pharmacy. Freshers job openings at Wipro. Freshers Job vacancy 2021, B Pharma & M Pharma job opening 2021, Interested and eligible candidates may check out all the details on our website Rasayanika.com

Job Title: Associate

Location: Kolkata, India

Categories: DOP

Req Id: 2774167

Function: Operations

Job: Complaint Evaluator (AA)

Location: Kolkata

Reporting to: Team Leader / Group Leader

Candidates Specification

• Bachelors of Science in Nursing, Pharmacy or any Life Science course graduate
• Preferably with clinical experience and/or a Registered Nurse/Pharmacist
• 0-1 year experience in any BPO and/or customer communication experience preferred

Roles & Responsibilities:

Behavioral – interpersonal and influence management skills, Behavioural – Knowledge of Customer’s Culture. , Domain – Domain knowledge / Customer Centricity / Commitment

Qualifications: B.E, B.Pharma,M.Phrama

Principal Responsibilties:

• Owns the complaint handling process including
• Complaint evaluation including adverse event reporting decisions, coding, follow
  up for additional information and closure of records
• Initiating Good Faith Effort (GFE) and Follow-ups for additional information and
  product returns
• Assessment of Complaints (events) for proposed MDR reportability and submits
  assessment to client and/or submits directly to the regulatory authority

Owns the complaint investigation activities including:

• Assessment of the accuracy of the hazard code assigned to the record
• Run the decision tree based on the information available in the complaint record
• Reportability assessment
•  Complete good faith effort for missing information (NR)
•  Failure code assignments (NR)
•  Risk Level Assignment(NR)
•  Complaint Review and Closure

Performs reviews and assessments of complaints processed by peers as part of cross
utilization approach

•  Responsible for contacting SME’s, QAs, Team Lead as needed to obtain complaint closure
• Responsible in a timely escalation of significant events to the Team Lead
•  Keeps oneself updated, aware of, and compliant to all Company and Customer policies
  and procedures which include Information Security Management Systems
•  Keeps all company information which includes customer information confidential and
  secured

Skills Required:

• Able to write effective Medical and Technical narratives regarding the complaints
•  Able to create Customer Letters, if required
• Must have good computer skills, effective keyboarding skills
•  Must have excellent telephonic and listening skills
•  Able to think critically to determine the type of questions that need to be asked to
  gather necessary information
•  Good problem solving and analytical skills
•  Good customer service skills

Apply Online

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