Chemistry Technical Service Representative Job @ Eastman
Chemistry Technical Service Representative Eastman is a global speciality materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability.
Position Title: Technical Service Representative
Business: AFP Coating & Inks / Technology
Location: Mumbai, India
Qualification
• Degree in scientific discipline in a field related to coatings (Paint Technology, Chemical engineering, Chemistry, Polymer/Materials Science). BS / MS degree or above preferred
• 5 – 12 years of Ink formulation experience with a major multinational ink manufacturer, a major AP regional manufacturer, or a major raw material supplier.
Experience & Skill Requirement
• Expertise in Ink formulation with capability to formulate various types of Ink such as UV / Flexo / Gravure.
Knowledge on raw material types and grades used in the ink industry is a must.
• Hands on experience in field service and conducting trials at converters through formulation and process parameter adjustments.
• In-depth knowledge of flexible and paper board packaging value chain and ability
to identify key stakeholders / decision-makers in each area.• Familiarity and ability to use of statistical variability, DoE, as well as experiment result analysis.
• Experience in identifying unmet needs through interactions with customers and end users
• Proven ability to create networks of experts at industrial, academic, and government labs to leverage external knowledge, develop collaborative programs with key customers and end-users.
• Commercial aptitude
• Good communication/presentation skills, with the capability of conducting technical discussion in both local language and English.Computer software skill required.
• Ability to manage and prioritize several projects based on organizational goals and focus
• Strong initiative and self-motivated attitude and results orientated mindset
• Project/organization leadership will be a plus
Travel Requirements
• Travel in SEA; 50% of the time
This position is to work with cross-functional teams to protect the core and grow new business by providing high-quality technical service to deliver a win-win solution to customers (including distributors) in certain territories, and consequently increase customer satisfaction and intimacy to EMN.
Key Responsibilities
- Primarily provide strong technical service/troubleshooting support to customers and distributors in the South Asia Pacific Coatings and inks market
- Build strong relationship with key customers, distributors and downstream users such as printers, converters and brand owners
- Lead efforts to execute market activation plan of stage-gate projects, be able to co-develop the solution translation package and penetrate to the broader market
- Conduct discovery for new market opportunities; stay up to date on market trends and dynamics including technology development, regulatory and policy change.
- Closely monitoring competitive product & technology to Eastman and timely provide a technical assessment to cross-functional team
- Fast and quality response to customer complaints and work with internal teams (QA,
- Product manager, manufacturing technology and analytical technology, etc.) to address the issue to achieve customer satisfaction.
- Closely partnering with a cross-functional team to deliver business results and achieve organizational goals.
- Design experiments, conduct laboratory work, statistically analyze results and document
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